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Customer Success Associate (Part-Time)

Are you excited by camping, overlanding, road trips, or tailgating? We are a lifestyle brand that designs and manufactures vehicle-mounted kitchens and pull-out drawer systems. Our products provide everything you need to prepare, cook, and clean on the road. We prioritize high-quality construction, American manufacturing, and easy mounting with our prebuilt systems.

We are looking for a Customer Success Associate to help manage day-to-day customer service and marketing initiatives. The ideal candidate is a self-starter with retail management/customer service experience and a desire to work in a dynamic environment with a lot of room for creativity. The right Customer Success Associate can follow instructions while they learn the ropes and take charge without supervision once they have a hang of day-to-day operations. Most importantly, the Customer Success Associate will be eager to take on new roles and continually expand their professional knowledge base.

 

Nomad Kitchen Company is located in Oakland/Alameda, California. We have a work environment that encourages flex-time, working remotely, spending time in nature, and developing community. Most of our customers place orders online, yet we pride ourselves in our proven ability to offer a personal experience no matter where our customers are located. Some of our best content comes to us from the adventures our passionate customers share with us.

Key Functions:

Customer Service ~ 50%
  • Supervise online customer services by ensuring all questions are answered in a timely manner

  • Ensure customers are provided comprehensive information to ensure they select the right Kitchen System for their needs and that they know what options they have for their vehicle

  • Schedule customers for in person pickups and vehicle outfitting appointments

  • Assist in kitchen system mounting during in person pickups and vehicle outfitting appointments

  • Create and manage invoices

  • Promote sales by demonstrating merchandise and products to customers

Marketing ~ 40%
  • Generate content to promote Nomad Kitchen Co

  • Create and publish social media and email marketing campaigns

  • Interact with potential customers at tradeshows and events a few times a year

  • Support the growth of the Nomad Kitchen Co community

Warehouse Operations ~ 10%
  • Assist with warehouse operations and order fulfillment as needed

  • Pick/pack/ship orders under the supervision of the shop manager as needed

  • Assist in receiving and restocking inventory as needed

Skills & Experience:

  • Retail management and/or customer service experience preferred

  • High degree of analytical and critical thinking skills

  • Excellent written and verbal communication skills

  • Takes pride in delivering excellent customer service

  • Strong organizational and time management skills

  • Ability to thrive in a busy, fast-paced environment

  • Interest/Experience in business development, sales, eCommerce, marketing, and advertising preferred

  • Proficiency with Microsoft Office, Google Drive, Instagram/Facebook/TikTok, Adobe Creative Suite, or similar software

  • Ability to assist in moving and handling of merchandise up to 90 pounds, which entails lifting and performing all functions as set forth

Job Type:

Part-time with the possibility to become full-time and take on more responsibility as the company grows and roles shift

Benefits:

  • Pay: $22/hour

  • Access to use all Nomad Kitchen Co products, accessories, and a suite of additional camping and cooking equipment

  • Flexible schedule

  • Ability to work from home most of the time

  • Fun, immersive environment with opportunity to learn and experience all aspects of the business

  • Potential for additional hours, increased wages, and increased responsibility

  • Opportunity for involvement in new product development and testing

  • Stipends/reimbursement available for campsites/food/etc. when using product line and creating high value content

Schedule: (upon completion of training period)

  • Available to remotely respond to customers’ inquiries (exact times TBD)

  • Available for local customer pickups and outfitting at the warehouse (exact times TBD)

  • Available to assist at the warehouse as needed

Work Location:

  • ~70-75% remote

  • ~25-30% at warehouse in Alameda, CA

We believe that corporations’ bad behavior disproportionately hurts the most marginalized people in society — including people of color, people from working-class backgrounds, women, and LGBTQ people. We believe that these communities must be more represented in the outdoors industry. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities. You can learn more about Nomad Kitchen Co at www.nomadkitchenco.com.

To Apply

Send your resume and a brief cover letter with Customer Success Associate and your name in the subject line to: info@nomadkitchenco.com