Return, Shipping, and Warranty Information
What is the warranty policy for Nomad Kitchen Systems?
Your Nomad Kitchen is guaranteed from all manufacturing defects for the first year to the original owner. Warranty does not cover any damage caused by dropping, vehicluar accidents/collisions, or using the kitchen in any way other than suggested by Nomad Kitchen Company LLC. Product failure or damage due to improper installation will not be covered by this warranty.
The Nomad Kitchen is a piece of wooden cabinetry and should be treated with the care associated with such products. Check your vehicle’s tie-down anchor point load rating before installing your Nomad Kitchen. Please use caution when moving, installing, or operating your Nomad Kitchen. Improper use can result in injury or damage to your vehicle.
Extent of Warranty Coverage
This Warranty will be null and void if:
Any unauthorized modification or alteration is made
Any unauthorized or non-standard part is installed
Any maintenance or repair is performed during the warranty period by anyone other than an authorized repair shop
The suggested weight limit is exceeded
This warranty does not extend to any products: (a) that have been subject to misuse, neglect, abuse, improper storage, accident (other than an accident caused by the product itself), or that have not been properly maintained; (b) that have been modified by any Third Party; or (c) that have been disassembled, serviced, or reassembled by any Third Party. THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND EXCEPT FOR ANY EXPRESS WARRANTIES STATED HEREIN, NOMAD KITCHEN COMPANY LLC EXPRESSLY DISCLAIM ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF QUALITY, CONDITION, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
What is your return policy?
Nomad Kitchen Co will accept return requests for purchases within the first 15 days after delivery. New, unused kitchens in new condition and in their original packaging are eligible for a full refund less the original cost of shipping and restocking fee.
Due to safety precautions, kitchens that have had the mounting hardware opened, installed, or attempted to be installed or have been mounted or attempted to be mounted to a vehicle cannot be returned.
All merchandise returned to Nomad Kitchen Co must be in original packaging with all original items (e.g., manuals, stickers, mounting hardware, etc.) that came in the box.
Nomad Kitchen Co charges a restocking fee for returns of undamaged and non-defective products. The restocking fee is 10% of the full cost of the item. The refund you receive will be net of the restocking fee, shipping expenses, and any applicable taxes.
Once a return request is approved, you will have 15 calendar days to return the item to Nomad Kitchen Co.
Customers are responsible for the cost of return shipping.
Where do you ship and how much do you charge for shipping?
We offer shipping on all products to any physical address (due to the size of our products we cannot ship to PO Boxes). If you enter your address at checkout, rates will automatically be calculated.
As a reference guide, the cost to ship the Original Nomad Kitchen, Nomad Kitchen CV, and Pantry Kit to various domestic and international locations are listed below (all prices in USD):
- Western U.S. States (AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY) - $89
- Continental U.S. States and D.C. East of the Rockies - $120
- Alaska, Hawaii, and Puerto Rico - $224
- Canada Provinces and Mexico - $149
- Canadian Territories - $244
- UK and European Union - $319
- Japan - $369
- Oceania - $464
Overlander Kit shipping cost is double what is listed above.
Individual Pantry Drawers cost between 50%-60% of the shipping costs listed above depending on location.
Accessory shipping prices vary depending on the size of the item and shipping destination.
Shipping to locations not listed above are simply more expensive, which we find to be cost prohibitive. Due to this, we do not offer shipping to other locations at this time.
All international shipments are Delivered Duty Unpaid (DDU). Duties typically are collected by our shipping providers after reaching the country of destination and before being delivered to your home address.
Kitchens and Kits are classified as oversized packages.
Shipping prices are subject to change.